Seattles Best Coffee @SM Megamall – POOR CUSTOMER SERVICE!

Just remember a bad experience from Seattles Best Coffee in SM Megamall (along MegaStrip) last Monday, Feb 04, 2013. The entire crew – from the utility guy, to the guards and bartenders were all rude. Plus the fact that even if we’re not done and ready to leave, the spotlight on our table was put down, while they let the other diners (from other tables) linger. Given that we maybe a bit loud (with chickahan galore) and all but if we as much created disturbance especially to other diners, they could have asked us to tone down and we’d gladly adhere. They need not rudely treated us so we’d be forced to leave. If anyone happens to know Jayson Raymundo (that’s the name of the branch manager according to one crew member), kindly ask him to re-orient his crew a thing or two about CUSTOMER SERVICE.

Nakakahiya naman sa amin, um-order kami lahat ng drinks with no one seating-in para makiupo lang, tapos sa ibang table, paisa-isa lang tapos kami pa iyong papatayan ng ilaw. Degree holders naman kami at puwedeng kausapin nang matino. We opted not to talk to the manager on duty because she should know what her people are doing at the time she’s there to supervise, right? Who knows if the instruction to turn the light off on our table did actually come from her?

If you happen to drop by Megamall and need to grab a cup of coffee or a blended one, PLEASE DO NOT PATRONIZE SEATTLES BEST in MEGAMALL! Poor, pathetic customer service! I hope this rant would reach the powers that be at Seattles Best Philippines! Thank you!

 

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